📌 Frequently Asked Questions (FAQ)

1. What is the delivery time for my order?
Our standard delivery time is 2–4 business days within the Netherlands and Belgium. For pre-orders, please allow 2–4 weeks depending on production and shipping times.

2. Are your phone cases made from real Alcantara?
Yes. All our cases are made from genuine Alcantara, imported directly from Italy. This is the same premium material used in high-end cars like Lamborghini and Ferrari.

3. How do I know if the case fits my phone?
Each product page clearly states which phone model the case is designed for. Not sure? Feel free to contact us through the contact form.

4. Can I return my order?
Yes. You can return your item within 14 days if it's unused and in original condition. Please note: pre-order items can only be returned if they arrive damaged or faulty.

5. When will pre-orders be shipped?
You will receive an email confirmation once your pre-order is ready to ship. Pre-orders typically take 2–4 weeks to arrive.

6. How can I contact you?
You can reach us via the contact form on our website or by emailing Blankwoodinc@gmail.com. We usually respond within 24 hours on business days.

7. Do you offer warranty?
Yes. All our products come with a 6-month warranty covering manufacturing defects under normal use.

8. What if my product arrives damaged?
Please contact us within 48 hours of delivery and include photos of the damage. We'll arrange a quick replacement or solution.